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Question 2 : How would the LFM be applied to I as a consumer who has purchased a product from a company in another state ( I am in Perth and they are in Melbourne ) and the product came with a 5 year warranty and after 18 months , it is faulty and doesn’t work to full capacity. I sent an email to notify them of this and they reassured me that they would restore it to full working order but now they have sent me some T & C document saying that the warranty is only 1 year and not 5 years. Communication stalled so I went to the Consumer Protection to lodge a complaint (dare I say it) but haven’t heard anything as they are so busy.

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  1. seems to me notices for harm by way of theft, broke agreement- send them a bill – need evidence of original warranty